Frequently Asked Questions

How can I become a patient at Temple St Dental Practice?

We are currently not accepting NHS Patients. If you’d like to register as a private patient, there are a number of ways of joining us. You can call us on 01865 922111, you can make an appointment using our online booking form, or you can visit us at the practice.

Do you offer tooth whitening?

Yes, we have a full range tailored to meet your individual requirements for a brighter whiter smile: from-home tooth whitening trays, in-house power whitening and internal tooth whitening. There are a variety of choices and our dentists can help you determine which are best suited for your needs.

I have dental insurance, can you facilitate this at Temple St Dental Practice?

Yes, we are able to work with most dental insurance companies provided you have all the correct details and paperwork brought along with you when you attend the practice.

Can you help with my jaw pain and headaches?

Yes, often we can. There may be a number of reasons that can be causing the pain and headaches. This may be related to the way the teeth meet, muscle tension and parafunctional habits such as clenching. The dentist has a number of checks that he can carry out.

What should I do if I have more questions?

If your questions are not answered by the information provided on our website, you are welcome to call us or better still come into the practice to see our treatment coordinator. Our treatment coordinators are very experienced and will be delighted to talk through with you and discuss the suitability of various treatment options along with their likely costs and timing.

We love our patients

Julian C

Feb 9, 2023

“Excellent service and professionalism. The reception team were friendly and knowledgable, and the dentist and her assistant were fantastic! Dentist explained thoroughly what would be...”

Millie A

Feb 8, 2023

“I had a really bad experience at another dental surgery whilst being an NHS patient and came to temple street as a private patient during...”

Johnny D

Feb 9, 2023

“The practice has always been good, and high standards of care towards patients is the norm. My teenage clients from a resettlement program I used...”

Rachel E

Jun 7, 2023

“A really excellent dental practice, from my experience. Really thoughtful and helpful staff, always put you at ease. Completely impossible to get through by phone...”

Karen S

Jun 8, 2023

“I was suffering with a severe toothache over the weekend. I emailed Sunday evening requesting an emergency appointment. I received an email at 08.30 on...”

Huma F

Jun 8, 2023

“Brilliant service. The dentist and nurses were very pleasant and helpful. They booked an emergency appointment immediately and treated me on the same day.”

S C

Jun 8, 2023

“Tuesday 25th April I arrived at the dental surgery and was greeted by a friendly and polite receptionist. After a few minutes the nurse called...”

Sofiairene

Jun 8, 2023

“So basically I missed the appointment and I got charged an amount wich I'm nor gonna discuss it here I spoke with the manager and...”

Lucek Z

Jun 8, 2023

“My last visit was great, service and help. I'm very happy with Temple Street Dental Practice.”

Carly W

Jun 8, 2023

“I trust Temple Dental to provide a professional and friendly service. On my last visit the receptionist was very helpful and efficient. The hygienist was...”

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Angela Lai

06:50 27 Sep 24

Thanks to Dr Alex at Temple St Dental Practice! I had my fillings nicely done even without feeling numbness of the injection or the procedure, it was all completed seamlessly and efficiently. Highly recommended!

Aishah Wahab

14:41 16 Aug 24

My partner had a dental emergency and thankfully, we were able to book a same-day slot as an emergency NHS patient. The team is very punctual and wait time was very minimal. Dr. Alex was thorough during the examination and explained clearly to us what the issue was and how to treat it. We could not have had a better experience (bonus point for the beautiful lavender out in the garden!). Thank you to the whole team!

Jackie

13:46 15 Aug 24

A great dental practice. The receptionist are helpful and kind the Dentist are all brilliant. I’ve seen different ones and they are all good as is the hygienist I always and pleased with the work I have done. I have just had reconstruction work on an old milk tooth which has gone very well.

Tim Baker

11:34 01 Aug 24

The best dental practise I've ever been with. Always friendly, professional and brilliant work. It's (almost!) a pleasure to visit.

Lorna Johnson

15:29 05 Jul 24

Dr Neshat has always been very friendly, professional and goes above and beyond with advice in terms of personal dental care. The hygienists are also amazing, very gentle and thorough and also give good advice on oral hygiene.

Wendy Allen

15:20 01 Jul 24

Temple street dentists and hygienists are excellent.My only complaint is around their management of future appointments; which is not made clear to the patient. They ask would you like to book your next appointment? you agree then they ask for payment upfront. So your next check up/ treatment etc even if in 6 months time they expect payment immediately, therefore they have your money in their bank account 6 months before the treatment. This should be made clear before agreeing to rebook as it could cause embarrassment/intimidation to the patient, especially if they are shy to speak up.Knowing this I will make an appointment as and when, I prefer my money to sit in my bank account for 6 months and not in Temple Street Dentist's.

Emma Shaw

14:46 19 May 24

I recently joined this dental practice and have found the whole team to be great. I've had a dental check up and a hygienist appointment, the care at both appointments was the best I have ever received. Highly recommended.

Patcharin Mahitsaya

10:35 30 Apr 24

I've been going to this dental practice for years and there was no issue but recently I had hygienist appointment and I was running late. I've called the dental practice to informed about my appointment as I was stuck in traffic when I turned up the receptionist told me I only had 15 mins left of my appointment. I've paid in full for my 30 mins appointment as a private rate which is not cheap.The way she spoke to me wasn't very nice and didn't give alternative options, I had 15 mins treatment. A hygienist suggested I should book another appointment for 45 mins to make up for what I've missed for this appointment. I booked next appointment for 45 mins and paid in full which even more expensive than 30 mins appointment. Yet again her customer service wasn't great as she was on the mobile phone and tell me to wait while she texted someone. I think they can do better with a customer service skill maybe smile a bit more.I feel like they should have other options for a customer who unfortunately can't turn up on time like myself either reduce the fee for the next appointment. It cost a lot of money for private dental treatment.

Morgan J

13:38 26 Apr 24

At Temple Street Dental Practice, excellence is the standard. Driven by a commitment to top-tier dental care, this practice stands out for its professionalism and warmth. From the moment you step in, you're greeted with genuine smiles and a welcoming atmosphere.Dr. Roberts and his team execute their craft with precision. Whether it's routine checkups or complex procedures, their expertise shines through. Patients leave with healthy smiles and a sense of trust—a testament to the practice's dedication.In summary, Temple Street Dental Practice is where professionalism meets compassion. If you seek quality dental care in a friendly environment, look no further. Highly recommended!

Andrew Bell

13:43 22 Apr 24

Fantastic experience for an emergency appointment.My toddler son recently had an accident that required an emergency dentist appointment (he's fine). After trying unsuccessfully to get an appt at his regular dentist, we were recommended by NHS111 to contact Temple Street. We had no difficulty getting through and were given an appt within 24 hours.The dentist (Alex) was absolutely excellent - both with our son, and with his two slightly agitated parents. We were supremely impressed with his professionalism, his bedside manner, and the information he provided about what to expect in terms of short/long-term prognoses.I imagine we will be looking to switch dentists soon!While I don't recommend letting your accident-prone son run around concrete tripping hazards, I strongly recommend Temple Street Dentists should he experience a dental-related misadventure.

Hannah Woods

18:43 28 Jan 24

Lovely and reassuring dentists. Amazing amount of helpful, detailed advice. Was on hold for a while waiting to get through to book an appointment but the care and compassion in appointments is totally worth waiting on hold for.

PauL Landry

11:41 24 Jan 24

An excellent practice. Very friendly and helpful receptionist and an assuring and excellent dentist in Dr Mori Neshat and his silent yet smiling assistant. You will be in good hands with these guys and I recommend this dental practice to anybody in need of dental treatments and various tooth repair activities for all the family. It is so good I am going back for three more visits next month. And I still have my teeth.

mark bratby

07:06 13 Jan 24

This was my first visit to the practice with dentist Perie Lo.There were conveniently available appointments with the dentist and subsequent hygienist.I found Perie very thorough and she communicated her findings and advice very well in a supportive manner and I felt immediate trust in her.The original appointment was rescheduled to 35 minutes later than originally booked and then was 25 minutes late on the day. I wasn’t informed how long I would need to wait which created some mild stress as I had a work call planned after the appointment when originally booking.The upstairs waiting area was a bit unloved with empty picture hooks and photocopied notices stuck to the wall and as a private patient would expect environment to be better maintained.

nigel sprent

12:51 18 Dec 23

I recently received first rate treatment from the Temple Street Dental Surgery. After suffering pain from gum infections under loose teeth for a couple of months, I realised the situation was not going to improve, and called into the surgery. I was given an emergency appointment for later the same day. I discussed the options with Dr. Lo, and we decided that I should see the hygienist to see if she could deal with the infection. She gave it a really good try, but to no avail, and after a week I went back to the surgery and was given another appointment, again on the same day.We agreed that the two molars should be extracted, and I was given an appointment for the next day. On attending this appointment Dr. Lo fully explained the procedure, while the anaesthetic was taking effect, and then removed the teeth. This procedure was carried out skilfully and quickly, and with minimal discomfort, following which I was given detailed instructions on aftercare. And it was all done on the NHS, which I was very grateful for. The gums are now healing up nicely, and it’s a great relief to be pain free.So, many thanks to all at the Temple Street Dental Surgery, including the friendly and helpful receptionists, for their speedy and effective treatment.

James Piggot

14:57 28 Nov 23

Thank you for a good experience, booking the appointment was trouble free, there were frequent reminders of the upcoming appointment and then on the day it was very straightforward to check in at reception. Very good car during the appointment from dentist Mori Neshat and nurse. Mori took time to explain what he was doing and gave advice on dental care. He was very positive and friendly and provides very good care!

Kaisse Sokrane

17:08 08 Nov 23

If I could have put 10 stars, I would have.The entire professional body in this establishment is irreproachable. Dental assistants, receptionists (met three of them and they were all adorable) and dentist.I was extremely nervous about having my wisdom tooth removed, given that I've had bad experiences in the past. Dr Rimmi Bhogal removed it without any sensation in what seemed to me to be less than two minutes.Thank you all so much!

marina beretta

15:11 06 Sep 23

I’m extremely happy for the care and attention I received from Ms Bahl.I find it very difficult to keep my mouth open for any length of time as I develop pain in my jaws. A device was put in place that kept my mouth open, I had no pain no discomfort.Sidhika is extremely kind and caring and an excellent professional.She has a very gentle touch and she was able to make me feel completely relaxed and reassured.

Mogu Xiao

20:17 30 Aug 23

After multiple personal visits and persistent attempts to see the principal dentist, I managed to get back half of the amount I had paid for the missed appointment and received a reasonable explanation from the principal dentist.Nevertheless, the front desk manager, Shannon, exhibited a lack of courtesy:1, When I asked her to inform me about the complaint procedure, she claimed that the computer wasn't connected to the internet, preventing her from informing me about the complaint process, even though the complaint procedure was posted on the wall right next to the front desk.2, When I insisted on seeing the principal dentist & initiating the complaint process, she tried to call someone to escort/kick me out and asked me to stand outside the clinic and wait.Apart from the unpleasant conversations with Shannon, I am satisfied with the service provided, and I appreciate the help from the principal dentist. I wish your business continued success in the future.Best regards,Xiang

Laura Joy

23:24 26 Aug 23

Dr Morteza Neshat is so wonderful with my kids, he connects with them, makes them feel engaged and comfortable and as a consequence their dental hygiene improves because they feel invested in the process. I find him to be genuinely interested in our family and non - judgmental in the way he advises on any dental problems we are experiencing.My 3 year old was very nervous before we arrived but with Morteza‘s calm and engaging approach, he willingly had a full check. My 6 year old was excited to book a return appointment and has even said that he wants to be a dentist when he grows up which feels like a pretty strong endorsement 😁

Rumana Khanom

15:09 24 Aug 23

Dr Tan was amazing. Did my procedure so professionally and made me feel at ease at all times. A wonderful dental practice with wonderful staff.

Rosalind Ravelli

12:01 02 Aug 23

Have been coming to this dentist for several years now and I am happy with the treatment I have received. The dentist always explains the treatment plan and best options going forward. The dentist always makes me feel at ease and relaxed during treatment.

Rachel Wood

11:18 21 Jul 23

The whole experience from start to finish was incredible. From taking my phone call Leo the receptionist was the most calming amazingly attentive caring person. As a nervous patient she reassured me all the time and was so kind and considerate. I was then seen by such a wonderfully professional and considerate dentist who kept my nerves at bay until the whole procedure was complete. I have nothing but high praise and urge you to use this practice and be part of a nurturing caring place rather than the scary dentists of old. I was genuinely amazed at their excellent service.

Lee Han Lin

04:22 21 Jul 23

I attended for a routine checkup and clean with Dr Lo. Dr Lo was professional and very thorough in her approach. She was gentle with her procedure, making it painless. At the end, she shared her findings and patiently walked me through what needed to be done. Would highly recommend.

Rachel Evered

16:40 10 Jun 23

A really excellent dental practice, from my experience. Really thoughtful and helpful staff, always put you at ease. Completely impossible to get through by phone - but I think it’s because they’re so popular.

sofiairene

19:53 09 Jun 23

So basically I missed the appointment and I got charged an amount wich I'm nor gonna discuss it here I spoke with the manager and she told me that they will call the next day of my visit so they can refund a small amount from what I got charged from the missing appointment,that never happened as for the dentist actually the 5 stars goes to him he was really professional and was explaining everything so thank you

Huma Farooq

23:39 12 May 23

Brilliant service. The dentist and nurses were very pleasant and helpful. They booked an emergency appointment immediately and treated me on the same day.

johnny dee

16:35 20 Mar 23

The practice has always been good, and high standards of care towards patients is the norm. My teenage clients from a resettlement program I used to work for were always looked after with, great understanding of their circumstances. My treatment was - for me - quite complex, involving removal of a crown and fitting a bridge. All staff, from the hygienists to the dentist and her assistant, were easy to talk to & the work was meticulous and painless. I had to go private but I wouldn't normally. I don't think standards of care would differ, on the NHS.

Millie Anderson

12:18 19 Jan 23

I had a really bad experience at another dental surgery whilst being an NHS patient and came to temple street as a private patient during a wisdom tooth emergency. The front desk team, the dentist I saw and the hygienist (as well as all other assistants in the room) were so lovely and so calming. They explained everything happening in detail and all options open to me. It was a lovely contrast to my experience elsewhere. I couldn’t recommend more and will now be returning here instead!

Karen Smith

12:08 17 Jan 23

I was suffering with a severe toothache over the weekend. I emailed Sunday evening requesting an emergency appointment. I received an email at 08.30 on the Monday morning asking me to call the practice and got an appointment for that day. Excellent service and lovely friendly staff. Highly recommend.

Carly Watson

12:19 15 Dec 22

I trust Temple Dental to provide a professional and friendly service. On my last visit the receptionist was very helpful and efficient. The hygienist was welcoming and reassuring, and gave helpful advice.

Julian Catley

17:18 11 Dec 22

Excellent service and professionalism. The reception team were friendly and knowledgable, and the dentist and her assistant were fantastic! Dentist explained thoroughly what would be happening step by step, took time to answer any questions I had, and I never felt rushed. They included at the end a schedule which I could choose to follow, showing what further appointments were proposed, including filling work and hygienist visits. I never felt pressured, but happily took their advice.Could not recommend highly enough! 👍😉

Mononoaware

17:16 19 Sep 22

I am very happy with Dr Kim Weng Tan and the Temple Street practice. Very professional and came away happy. Dr Tan is also very personable and easy to talk to. Very good dentist and also caring to his patients. Perfect combination. Highly recommended!

Sergio Ortega

14:26 25 Aug 22

Competent dentists and higienists although their assistants seem to be a new one at almost every visit (students?).Excellent ways on dealing with patients. Warm, respectful, no rush. As you don't find anymore nowadays.Opaque billing system at times. Also triple check their treatment budgets are complete to avoid surprises later.

Maria Merinova

18:32 30 Jul 22

I love Temple street dental. I used to be so scared of dentists due to a few issues with teeth and self consciousness. However at Temple Street they make me feel so welcome that I truly enjoy my appointments. They are also very professional and good at what they do. Most highly recommended!!

Vedanta Mehta

22:11 26 Jun 22

Dr Mori Neshat is an excellent dentist. He has helped me improve my oral hygiene tremendously, and it is always a real pleasure to visit him. He explains all his diagnoses and treatments extremely well, going over the X-rays very nicely. I have been visiting him for over a year now and always had a great experience!

Ronnie Sivaprasad

16:24 05 May 22

Wow, fantastic customer from Shannon and Bernie, they both were very friendly and professional. I had booked for a dental hygienist to carry out a deep clean. My dental hygienist was Sidhika, she was fantastic, very professional. She carried out the deep clean within the time slot (45 minutes). I was also given some very useful tips to add to my toothbrushing routine. Thank you very much to the whole team at Temple Street dental practice.

Fátima Nóbrega

12:46 25 Jan 22

The Temple Street Dental Practice clinic is very professional, kind, nice, helpful and friendly place to go and take your family. Excellent team work that makes you feel confident and aware of your plans. Definitely recommend it to everybody.

Mark Lewis

12:18 08 Dec 21

5 star treatment feel in safe hands thank you

Angela Shanly

18:41 04 Dec 21

Temple St Dental Practice is always friendly and professional. The quality of dentistry is very high, in my opinion. I highly recommend it. I took off a star because I didn't get a reminder for my last appointment. However, I usually do.

M P

11:46 27 Nov 21

"Very professional practice in every way from online booking and reception to Healthcare professionals. After five years in another area of the country I was very pleased to be able to return to this practice. I have some health concerns which also relate to mouth care and was not confident about going to a new dentist to discuss them. I always feel at ease at Temple Dental and the dentists and hygeinists are thorough and take time to listen and give the best considered professional advice and care. I left feeling very confident about my treatment plan.

Jasmin Carne

12:16 09 Nov 21

Our whole family attend this practice and we all speak very highly of the team. The service is professional and friendly and you can be assured you will be put at ease and treated respectfully. I highly recommend the practice 😀

Frequently Asked Questions